This is an added phase in our process where a customer shares their idea with us so we can bid on it. It's common practice to sign a non-disclosure agreement up front with the customer to keep what is discussed confidential (keeping a customer's information confidential is something we do even without the agreement in place, unless agreed to by the customer).
We also work with the customer to flush out the idea, this usually stems naturally from our need to have a a good specification to create our quote and this process can range from a short phone call for a simple design to a couple of weeks of talks if the design is complicated or requires a lot of detail.
We do not charge for this. At the end of this phase we usually deliver a proposal to the customer with a firm quote for the preliminary phase and estimates for the other phases beyond that.
|